My Curriculum-Vitae
Learning by DOING
I am a professional with more than 10 years experience in Customer Service, Billing and Office Administration seeking for opportunities that will utilize my skillset and enhance my career development.
March 2020 - September 2020
Customer Care Specialist
(HELLOCONNECT, INC.)
Assisted customers' queries regarding their subscriptions and orders​
Created error report incidents for their deliveries
Handled chats, social DMs, emails, phone calls
** Had to resign due to relocation in Sweden
July 2010 - November 2014
Billing and Orders Senior Consultant | Coach
(SUTHERLAND GLOBAL SERVICES)
Handled escalation calls for billing concerns
Updated large database of authorized people's accounts
Participant in hiring and coaching new billing representatives & weekly internal review process meetings
April 2004Â - June 2010
Customer Service Associate Level 3
(ETELECARE GLOBAL SOLUTIONS | CONVERGYS)
Provided warranty exchanges for one of the biggest telecommunication providers in the US
Processed reactivations for customers' accounts
Created and monitored performance trackers of colleagues